Improve Customer Service Starting with Your Imports Process
Your customers shouldn't suffer from the shortcomings of your freight forwarder.
Of all people, you understand that logistics isn’t just about shipping. Your business’s customer service, sales, finances, and reputation are all staked on the quality of logistics solutions you provide to your customers. Don’t bother with freight forwarders who don’t pay due diligence to fixing the issues that frustrate and affect you the most.
Customer Service First Model
It’s not about shipping – it’s about your customers. The end result of poor business partnerships between shippers and freight forwarders is unhappy customers. That’s why Interlog’s business model revolves around giving you the tools to succeed, starting with the most basic of all – proper communication practices.
Unique Routing Options
There’s no differentiation in available options between the smallest and largest freight forwarders. There’s differentiation in the unique arrangement of those options. Our logistics decisions begin with the customer’s underlying need. A different balance of budget, transit time, and priorities will call for an entirely different set of solutions.
Listen-First Mentality
Genuine solutions don’t begin with answers – they begin with listening. Most of the disconnect between vendors and their clients comes from a lack of true understanding regarding the underlying issues that mean the most for their business. Interlog takes an inverted approach. Our process doesn’t begin with misinformed action, but a conversation and listen-first mentality.
Take Back Control Of Your Customer Service
Interlog's import process alleviates and streamlines customer service for our clients.
Your customer service is dependent on the adequacy of the vendors you use. Don’t allow a bad transportation vendor to jeopardize the customer relations and reputation of your company. Interlog leverages our unique processes and networks to place your customers’ needs at the forefront of every decision.
Why People Switch to Interlog
The Interlog SHIELD Protocol Makes Us Different
GEMCA Visibility
Did you receive bad news 2 days too late, leaving you with the no good options to solve the problem?
TORCH Rates
Have you ever wanted to justify your current freight spend to confirm that you’re not a victim of price creep?
TEF Expectations
Ever paid $10,000 for 2-day air freight only to find out it took 3 days to pick up, and there was no rate concession for a 5-day transit time?
GCA Claims
Ever had a cargo claim and been frustrated with the lack of process for filing a claim?
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