GEMCA
$1,000 Guarantee on Selected Milestones
GEMCA was specifically created to solve customer service disconnect. It brings focus to the components and tracing milestones that mean the most to you. With software, everybody has visibility of 29 milestones, but no one guarantees that you will be proactively informed on the 5 milestones that mean the most to you. Interlog USA, through GEMCA, is the first and only to guarantee proactive communication and cost awareness on the 5 milestones that impact your specific business the most. Contact us to identify your 5 most important milestones.
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The Challenge
You’re swimming in overcommunication every day. This volume inadvertently desensitizes you to the information that’s most critical to your business and your ability to make decisions. While every detail is available to you, you usually only want to know the most important ones. This landfill of mostly-useless details can cause embarrassing situations (or worse, costing you customers) when you’re 1 critical detail got overlooked.

The Solution
In the life of a shipment, there are upwards of 30 milestones that are being tracked. Each of which affects every department in your company in one way or another. It’s important that people have the information they need. It’s equally important that they aren’t bogged down by mundane, unrelated details. To cut down on the nonessentials, wouldn’t it be great if they received role-specific notifications directly from the freight forwarder instead of increasing the workload of one individual, leaving opportunity for missed communication?

How GEMCA Solves It
Purchasing Order Placed
Cargo Ready Date Confirmed
Booking Made
Cargo Picked Up
Cargo Arrives Origin Airport
Cargo Dimmensions and Weight Verified
Export Customs Processed
Flight Departs
Cargo Makes Connecting Flight
Cargo Arrives Destination Airport
Import Customs Processed
Cargo Picked Up From Airport
Cargo Delivered
Purchasing Order Placed
Cargo Ready Date Confirmed
Booking Made
Cargo Picked Up
Export Customs Processed
Container In Gates (Rail or Port)
Container Sails
Container Makes Intended Transship Vessel
Cargo Arrives Destination Port
Import Customs Processed
Cargo Moves Inland
Cargo Out Gates
Cargo Delivered
Empty Returned
Chassis Usage Reconciled
Purchasing Order Placed
Cargo Ready Date Confirmed
Booking Made
Cargo Picked Up
Cargo Arrives Origin CFS
Cargo Dimmensions And Weight Verified
Export Customs Processed
Cargo Stuffed In Container
Cargo In Gates (Rail or Port)
Container Sails
Container Makes Intended Transship Vessel
Cargo Arrives Destination Port
Cargo Out Gates
Cargo Arrives Destination CFS
Cargo Dimmensions and Weight Verified
Import Customs Processed
Cargo Moves Inland
Cargo Arrives Inland Destination CFS
Cargo Dimmensions and Weight Verified
Cargo Picked Up From CFS
Cargo Delivered
Customer order received & details confirmed
Not The Issue You're Looking To Solve?
GEMA is only 1 of 4 solutions delivered in the Interlog SHIELD Protocol. If TEF doesn’t seem to solve your issue, check out the other SHIELD components below.

TEF
Transactional Expectations Form
TEF starts at the conception of a shipment and clearly defines expectations, responsibilities, and roles of all parties involved. This guarantees collaborative communication between buyer and seller and the transportation provider.
GCA
Global Claims Assist
The international logistics industry lacks any form of a claims process. GCA solves it with a simple, automated web form that empowers you to demand payment from every underlying vendor who fingerprinted your damaged cargo.


TORCH
Instant International Shipping Rates
TORCH provides you with on-demand, transactional efficiency by presenting you with pricing, shipping mode, and transit time options in a quantifiable and simple presentation. TORCH empowers you with better cost assessment visibility.